Insights for Marketing in a Digital World

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Rejuvenation Pulls Back Curtain: Wins Fans

Rejuvenation does it again with a simple, but engaging way to engage with fans. As the Facebook status reads, “Dawn, one of our fans, inquired as to the whereabouts of her new McCoy lights, so I took a stroll down to production and followed them through the process of being built. This ones for you Dawn!” There are then multiple pictures showing the people and the process that go into making this fixture.

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Lennon Ad Riles Fans, Causes Trouble for Citroen

Brands have long sought to associate themselves with celebrities in the hope that some of the latter’s mojo would rub off on the former. The reasoning might go that if you love William Shatner and he says he loves our cola then you should love it too! Of course, the realities of marketing and advertising make that calculation much more complex and it’s sometimes that you want to associate your brand with the emotions that celebrity stirs and that cuts both ways, often with unpredictable results.

 
And so it seems with a recent campaign from French automakers Citroen. In a cheeky turn on the retro craze, Citroen positions themselves as “anti-retro” and leverages some words of wisdom from a personality whose legacy is both steeped in nostalgia and forward thinking: John Lennon…sort of.
 
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Six Questions with James Martinez, Media Relations Manager, National PTA

People are busy, we all know that. Getting their attention is harder and harder all the time. That’s especially true for member organizations and advocacy groups. The National PTA is both and has adapted some social media practices in order to reach out and maintain contact with more than 5 million volunteers in 25,000 local units. I asked James Martinez about their efforts and how it’s paying off.
 

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Is Content King Midas?

Everyone loves to spout off this idea that “content is king,” as if simply having content—lots of it—gives you an edge and ensures that the people and their money will soon follow. As the newspaper industry and other old media institutions in the age of blogs and YouTube have discovered, that’s not necessarily true.
 

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Five Questions for Dan Laninga, Marketing Manager for Cygnus

 Dan Laninga is Marketing Manager for Cygnus, makers of wall mounted and mobile computing workstations for healthcare. He is in a niche market and located in a relatively remote part of America. To say Laninga and his company face challenges when it comes to finding leads and maintaining client engagement is like saying it gets chilly in Michigan’s Upper Peninsula.

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Creative Review: Wrangler's Blue Bell Site

 

Don’t get me wrong…I like cool websites that leverage creative use of technology, but Flash for flash (small f) sake is just…flashy. It’s a lot of light with little heat. It’s all blow and no show. It’s clichéd.
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Digital Listening On-the-Spot Case Study: Conan v. Jay v. NBC

One of the things we do here for clients is monitor brand sentiment through digital listening tools. We can see when and where spikes in conversation around brands happen and then analyze what is said in those conversations that provide insight to clients that then can guide product development, advertising messaging, customer service activities, and Public Relations. For geeks like us, this is great fun.
 
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Chris Brogan's Serendipity Engine

Check out Chris Brogan’s presentation at Web2 Expo 2009. I particularly like the part about social media and serendipity, which is similar to a discussion I had early this week about promoting those “cosmic collisions” with shoppers that make them stop in their tracks and think differently about your brand.

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Buzzwords Explained: UX and Visual Thinking

In my line of work I am often asked to explain industry-speak and buzz words; to put them into plain English and to illustrate why anyone should even care. User Experience is one topic that sparks a lot of questions and while I think most people innately understand the concept, they struggle with how to put it into words. Especially how you describe a positive user experience and what makes it so?  

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Best Buy’s Twelpforce and the Go-To Employee

 

I think we’ve all know this person: She knows the model number, technical specs, and even the sale price of every gadget in the store. She’s the person people actually wait for when they’re looking for a new piece of equipment or have a question of how something works. She’s the Go To person in your organization. How many times have you wished you could clone her? Best Buy has those employees and they’ve cloned the best of them. Well, sort of.
 
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