Okay, before you freak out... look it up here The Strategy group has been working on a model for our clients... one that has all the variables accounted for, and that spans the gap between a brand and the ultimate consumer. Consumers have different modes, researching, solving a problem, browsing, sharing, interacting, leading... What a client company needs is to interact, connect, share, trade, learn from, do business with... From both sides, this group of activities needs a name.